Inquiry
Product or sequence, quantity, required form and any modification or analytical requirement.
From inquiry to delivery
How an order moves through the process.
Shipping, delivery and payment are referred to across the site. This page sets out the sequence. Figures that depend on the product and the agreement are marked as confirmed at quotation rather than stated here.
The sequence
Each step produces something written, so the order and the records stay aligned.
Technical review
The request is checked for feasibility and for what documentation can be supplied.
Quotation
Price, quantity, product form, lead time and delivery terms are confirmed in writing at this point.
Order confirmation
The agreed specification is restated. Anything not in the confirmation is not part of the order.
Preparation and documentation
The product is prepared and the agreed records are issued against the confirmed specification.
Dispatch
Shipment against the confirmed delivery terms, with the agreed documents accompanying the consignment.
Confirmed per order, not published here
These vary by product, quantity and destination. Publishing a single figure would be misleading.
Lead time
Depends on product, quantity and whether the project is catalog or custom. Stated in the quotation.
Minimum quantity
Depends on product form and packing. Confirmed during technical review.
Delivery terms
The applicable Incoterms rule is agreed per order and named in the quotation and confirmation.
Payment terms
Agreed commercially. Payment details are only valid when they appear on a company-issued invoice.
Storage and transport conditions
Product-dependent. The required condition is stated with the product documentation.
Customs and import
Import requirements are the responsibility of the receiving party unless the agreement states otherwise.